It works fine and my router (which is the black box in Picture 2),. The "two cables" sound very like a Sky dish install. I was told when purchasing the broadband package that fi. on 12-01-2023 21:04. Getting Connected with Virgin Media is easy when you have a wall socket. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Hi, Same problem here. I am happy to help with this. . ” I did not get a silver terminator cap in my packaging to send back. I'm sorry to hear about the missing wall socket. If it’s damaged, it could. Mobile Your Account. Hello, my isolator cable does not fit into the virgin media wall socket. Account - Mobile. Check service status. Browse Virgin Media Virgin Media Community. that allows the RF and Power on the ONU outside to be on a single socket (rather that running 2 cables in) Reply. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. 0 Kudos Reply. Virgin will not remove them. 9 to th. . I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. No outside box - cable through the wall to inside box - very old 20 years ago. I wanted. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. It is likely you will be waiting a few days. I have the old virgin media wall socket. No virgin media wall socket. Broadband. Manage Your Account. Even sitting in the room above the router, the WiFi was dreadful. However, I do not have any of the specified wall sockets available. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Phone. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. QuickStart, set up and connections. You'll have to cut the cable and seal the hole up. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. 4 out of 5. Virgin Media Wall Socket Connector Wrong Kind in. In the UK, one is rarely seen in 20 years. Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. Account - Mobile. Virgin Media M125 Fibre Broadband. It also protects the network from 240 volts being fed to it by faulty TVs in your home. That is the missing power supply. Sounds like you need a manned engineer install rather than self-serve. Go to solution. Let me know how you get on! Kind regards, Serena Post a photo of the "wrong" socket please. Installing and configuring your kitYou can contact the faults team to arrange this, c all 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time. Re: No Wall Socket for Quickstart. However, after receiving my package I realised that the actual wall socket (shown in all the install guides) was put on the first floor. I'm a Very Insightful Person, I'm here to share knowledge, I don't. I can only find the TV socket. Tried looking but can't see a way to book an engineer for this? Thanks. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. on 31-12-2021 10:47. Just make sure you definately don't need it, or won't be needing it again. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Room 1 - install a twin RJ45 socket on the inside wall by the router. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayAn easier option is to just get a female to female F connector, available from B&Q, Amazon and others. I was told when purchasing the broadband package that fi. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. When the outside cable had been done and left with loose cable outside, I drilled the hole myself and fed the cable through. Options. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. 168. I have gone through several videos and found that there should be wall socket inside your home. on 15-02-2022 10:03. 3 weeks ago. on 15-04-2023 16:54. on 12-01-2023 10:45. If you have more than one located on different floors, try to place one directly over the other. VM BB TV Landline. )In this video, I am showing the sta. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. You can also check for a loose cable as not all properties have a socket. I unscrewed it and there is a male isolator inside the box. Virgin Media; My Virgin Media; Shop;. Try tracing the cables back to the house from the brown box outside. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Broadband and TV deals. . They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. 2. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. . If there is one you need to trace it back to the wallbox outside where it will connect to a. I am going to cancel. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Don’t worry that it is not a threaded plug. As part of this to make sure it is a. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. I have only got one rectangular shaped white socket (Shown. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. 0 Kudos. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown. Sometimes there is no wall box, just a trailing cable. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Sorry to here you are having to wait a bit longer to get the services installed. Mark as New; Bookmark this message;. Can you help me please. . (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Kindest regards,. Please help. Sorry to hear of the lack of wall socket on the inside of your property. I highly doubt my landlord will allow a virgin coax. on 24-01-2022 21:07. We have a virgin media wall socket with an ethernet port in the wall but no round cable. No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. . Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Up to 3 WiFi Pods if needed. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023 I think there’s something missing to the Virgin Media wall socket in my flat. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Hi - There only an old type of VM socket which doesn’t fit into what’s provided in the broadband kit. All forum topics; Previous topic; Next topic; 14 REPLIES 14. Business, Economics, and Finance. My Virgin Media App. Even after scraping the connection might not be a very good one. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Sorry to hear you don't have a VM wall socket. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Re: No wall socket. The house is a new build, there's no lead in the paint, no aquarium or anything like that. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. VM guy was happy with that and did a nice neat job inside. I don't see a virgin media wall socket. You can also identify a split socket looking at the side. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Unscrew the lid off the big box and provide a photo of what is inside. Entertain me; Broadband Deals. Installing and configuring your kitThere may be a coax cable lurking behind those two blanking plates. remove the VM wall box 2. The cable could be hidden within, or behind, furniture. It is surface clipped usually. You should see a cable going through the wall and if you trace this inside, you should get the cable. Phone line - 5 mins. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. (knowledge is power) Sun 05-Jan-14 12:53:34. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. 5 metres, through an internal wall, under floorboards for 2 metres, then it goes through an attenuator and a tv/data splitter, and the two cables then run through chasing and to the back of the socket box which is a modular type using two of these(46007). Thank you for reaching out to us in our community and welcome both here and to Virgin Media, the area reference for the provided Post Code is 30, I was able to locate you on our system with the details we have for you and it looks like you may not have been installed yet, if this is the case you may not be able. . Try taking the cover off to see if there is a cable inside with a plug on the. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. The problem is the Hub is in my Study and the - 4964746. Look for the omnibox outside and trace the cable inside. The closest I could find was this, which. Tudor. Sign in . If I couldn't get the proper wall socket, the internet is not going to be set up su. I will. com and book a technician. log into hub3 - 192. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. Occasionally only a very short stub of wire is left. The isolator has a terminator cap (marked below) fitted to the open end. All the cables will go under the floorboards. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Re: cable not fitting wall. There are multiple different branded wall boxes inside our flat but none. It may just be a cable rather than an internal wall box. The photos show 2 different VM broadband sockets and 1 unbranded phone socket. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. Broadband set up issues. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled. I have been given other details for the account such as the account number/area code and. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Use a simple coupler to join the VM cable from the wall to the connecting lead to. When you place your order, we'll let you know. Some VM installations do not have an internal wall box, just a trailing lead. Connect two short ethernet cables into the socket from the VM router (thinking to use a network switch to avoid using up 2 of the router ports which I need for other items in that room) Then take 2 measured lengths of external grade ethernet cable, crimp/attach them. VM don't use fibre inside the property. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Superfast Fibre Plus I am in rented accommo. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. ahhh the rubbish that is CS - you could try this. screw the master socket back to the wall. Options. on 25-09-2022 15:41. The power supply must fit the correct way round. #1. 1 ACCEPTED SOLUTION. @goslow wrote: If your existing coax cable from the hub runs to the outside omnibox and the phone wire does the same then the VM tech may be able to follow the existing coax cable route from the hub for a new phone wire and make the link inside the omnibox outside. Virgin Media;. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. For more information please visit:Virgin Media don’t do any Fibre connections to inside the house. Virgin Mobile. So you can either unscrew this one & push on the connector provided in the Quick Start pack. I wanted. Apart from the set up, he clearly explained the current situation and how it works. But its still failing to get any connection (i think i. If however the socket itself has been removed you will need assistance. That is a rooftop aerial outlet for Freeview TV. Security matters. Forum Team In response to rohith15388. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. Account - Mobile. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Should’ve checked this before I ordered. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. If it is a loose cable only, you will need one of these to connect the Quickstart cable. QuickStart, set up and connections. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Bits and bytes. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The cable could be hidden within, or behind, furniture. . Virgin will not remove them. UPDATE 26th April 2021. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Tudor. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. But I have no Virgin Media Wall socket in my - 5339557. Broadband and phone deals. I have received my quick start-up kit. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. - 5156775. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. It allows your computer to send information along your network. Hello tejeshn. Admittedly these will make more sense if you already have a basic. I was told I wouldn’t need it but if I found that I did I wouldn’t get charged. Options. Use a simple coupler to join the VM cable from the wall to the connecting lead to. Virgin Media; My Virgin Media; Shop; Help;. Failing this. How to book an engineer to install wall socket I got quick starter kit but I haven't got a wall socket - 4958051What confuses some people is the push-on connector provided. Step 3: Plug in your Virgin Media Hub on the go-live date. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Back a step. See where this Helpful Answer was posted. Project Lightning is Virgin Media’s latest expansion of their network,. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Plug the cables into the Hub. However, I do not have any of the specified wall sockets available. extend the length of the cable that used to go into the VM wall box by connecting it with an extension cable (are there any good cable-to-cable connectors?) 3. Entertain me; Broadband Deals. 4. If it is a loose cable. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an. Around the world, maybe one every seven years. You shouldn't remove it as it belongs to Virgin Media but they are hardly likely to come knocking and complain to you about it. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Outside the property there will be a brown box (known as the omnibox), and then on the opposite side of where that box is, inside the property will be the socket for. Recently ordered broadband only and was given the quick install pack, however i believe that the wall socket that is required has been taken off and may need a technician to come and do another one. Entertain me; Broadband Deals. Alternatives to Super Hub 2. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Some photos would help us. My Virgin Media App. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, Brian Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. 3) other end of this cable, connect the female to female F connector, connect the other side. I don't work for Virgin Media. however if there is nothing inside your home then the previous owners may have removed the internal wall box themselves,. can someone contact me about moving a TV point please. It could be that a previous owner has cut the cabling out. on a domestic hub you look at the values thus. For more information please visit:Media don’t do any Fibre connections to inside the house. on 23-10-2022 13:36. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. How about using a 10m RJ11 to RJ11 telephone cable. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. I have a Virgin Media wall socket, it's the white box in Picture 1. Summary of Contents for Virgin Media Virgin TV V6. . Plug the cordless base. Forum TeamRe: How to book an engineer. The cable on the right looks like is for a Freeview TV antenna. Customer since 1993. on 21-02-2023 19:59. Can't find wall socket for hub 5 in QuickStart, set up and connections Friday; Diamond cable wall socket in QuickStart, set up and connections Friday; New Install - No Connection in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections TuesdayWe recently received our router and cables. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. cable from wall. Virgin Media; My Virgin Media; Shop; Help;. QuickStart, set up and connections. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. Let us know if there's any further issues. Thanks I have already tried that number, waited about 20mins to get through and they said I needed to speak to pre install and then put me on silent hold and after 5mins the call was ended - not by meThe TV is a digital smart TV with Freeview inside. Options. I've looked for an external box but cannot. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. We have tried plugging it into the only box we found it would fit but no luck. Hi all, I just joined Virgin Media and I am lucky enough to be in a house that had coaxial wall sockets installed already. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. We would like to show you a description here but the site won’t allow us. On your installation day, your engineer will arrive in a. How can I get a technician getting things sorted?Hi Louistkng Thanks for posting and welcome to the community. Don't touch it. They can arrange for an engineer to come to the property to complete the installation. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Luckily, most newer computers have one already. Stream from Virgin Media. Sign in . Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Dave. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. Jack14102. AnthonyRaw1986. Phone. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsThe steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. See the attached photo. Booking an engineer is easy with Virgin Media. Security matters. These are the parts I could find, they were screwed into the end on the coaxial cable. Forum Team. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. Thank you goslow, Kain_W. Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router. Search ISP News. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Browse Virgin Media Virgin Media Community. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Short. . Reply. Browse Virgin Media Virgin Media Community. Call the Pre-installation and delivery team on 0800 052 1734. - 5346428. This video will show you how to install a Virgin Media extension cable. I need an engineer to come out and take a look at the white box they installed on the inside of my property when they installed my services - it’s come away from my living room wall and is hanging off and it needs to be re attached which I can’t do myself - tried calling but I don’t have the time to sit in the long queues. Hi I am trying to set up my broadband but my wall socket doesn't have anywhere to plug the white cable in help please There is no way of - 4853911Probably for a TV box connection. If you're happy for us to get this booked. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). provided, I shall give them a call tomorrow. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. One customer said he has so far waited six weeks to have a 10in (25. Fortunately potentially destructive surges are extremely rare. Virgin Media don’t do any Fibre connections to inside the house. Just joined Virgin awaiting for the delivery of the set up. Just make sure you definately don't need it, or won't be needing it again. VM BB TV Landline. Often made irrelevant by what is already superior protection inside that Virgin Media box - and all other appliances. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. VM don't use fibre inside the property. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I've now cleaned it to the point where the connector/socket is visibly clean and the threads are all fully exposed. My previous sky microfilter attached here. Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. Tudor. 0 Kudos. Choose somewhere halfway between your Hub and where you’re experiencing poor coverage. That is the correct fitting, it should push on unless its too loose inside the large housing. 168. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). 1. The cable going in will be a double “shotgun barrel” type cable. My VM Router is is my office adjacent to hall. Sign in . If you really need to take them off, just use a screwdriver to unscrew the screws. Plug the cables into the Hub. 9. I don't longer work there. But the coaxial cable came with the kit is cable con 4. Tudor. I was sent the pack as. 22-12-2022 19:19 - edited 22-12-2022 19:20. Feb 22, 2022. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. Tried to connect it but unfortunately there is no wall socket at all in property. Connections to Virgin Media equipment are clearly marked in both cases. 29-12-2022 20:58 - edited 29-12-2022 21:00. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. A network adapter – you’ll need this for every computer you want to connect. The isolator cable should push over the spare F-connector port on the splitter you have in your hand. There’s not a virgin media wall socket anywhere I’ve checked. Save £105.